Customer Service Center
(From left to right: Donna Dennis, Linda Smith, Carrie Duckett, Becky Shoffner, Angel Dixon)
Staff
Carrie Duckett, Customer Service Center Supervisor
carrie.duckett@districtgov.org
Becky Shoffner, Customer Service Representative
rebecca.shoffner@districtgov.org
Linda Smith, Customer Service Representative
linda.smith@districtgov.org
Donna Dennis, Customer Service Representative
donna.dennis@districtgov.org
Angel Dixon, Customer Service Representative
angel.dixon@districtgov.org
Email Customer Service
Welcome to the Customer Service website! The District Customer Service team is dedicated to providing each resident with friendly, accurate, and quality customer service. Known as the Districts’ “One-Stop” location, residents can access information about the community in which they live by simply calling, stopping in, or exploring what our website has to offer.
Services available:
- Replace Resident ID Cards:
Lost, stolen, or damaged resident ID cards can be replaced for a $10.00 charge. Payment type accepted: Cash, Check, MasterCard/Visa. **Note** This does not apply to the new Replacement ID Card Program. The schedule and information for the new ID’s can be found here: http://www.districtgov.org/projects/customer-service-center.aspx
- Replace Gate Passes:
When replacing gate passes, please bring all remaining gate passes as they are issued in sets of two. Lost or stolen gate passes will be replaced at a $15.00 charge per card. Payment type accepted: Cash, Check, MasterCard/Visa.
- Pay Executive Trail Fees:
In addition to the Regional Recreation Centers, Executive Trail Fees can be paid at the Customer Service Center. Payment type accepted: Cash, Check, MasterCard/Visa. The fees are as follows:
Household Annual Trail Fee: $132.00 + $9.24 tax = $141.24
Household 6-month Trail Fee: $99.00 + $6.93 tax = $105.93
Priority Member Annual Trail Fee: $99.00 + $6.93 tax = $105.93
Priority Member 6-month Trail Fee: $74.24 + $5.20 tax = $79.44
- Obtain Guest Passes:
The Customer Service Center has been added as an additional location where residents can both come in and obtain guest passes and request them online for pick-up.
- RV Rental Spaces:
The District offers residents the opportunity to rent an RV space in two lots located in The Villages. The Industrial Lot offers 20, 30, 40, and 50 foot spaces for a monthly charge. The Alhambra Lot also offers 20, 30, and 40 foot spaces for the same monthly charge. Monthly RV rental fee will appear on your utility/amenity bill. For temporary or transitional spaces, residents can pay by cash, check or MasterCard/Visa.
- Veterans Memorial Bricks:
Memorial bricks can be purchased February 15 to March 31 each year to commemorate U.S. Veterans, both past and present. A dedication ceremony takes place at the Veterans Memorial Park each November 11, Veterans Day to honor all U.S. Veterans. Payment type accepted for Memorial bricks: Check.
- Adopt-A-Bench:
Memorial benches can be placed throughout The Villages to honor a loved one or to announce a club or organization’s participation in our community. The 4’ durable cast aluminum benches can be located along the multi-modal paths or in approved locations. Each bench features a plaque displaying a personalized message. The cost of the bench is $572.00 which includes the bench, freight, concrete slab, your plaque and installation. Plaque replacement on installed benches is $15.00. Payment type accepted: Cash, Check, MasterCard / Visa.
- Purchase The Villages area map:
The Villages area map can be purchased for a charge of $5.00 plus sales tax. Payment type accepted: Cash, Check, MasterCard/Visa.
- Speak to Bond Specialist:
Bond Specialists are available for questions relating to paying off your bond. For more information, they can be reached at 751-3900.
- Amenity / Water Bill Customer Service Representatives:
Customer Service Representatives are available to discuss your water and amenity bills. They can also be reached by telephone by calling 750-0000. Payment type accepted: Cash or Check.