Position Responsibilities/Duties: Gate Attendant
Although The Villages has over 90 gate facilities spread throughout the community, we are not a “gated community.” Because our roadways are public roads,
access to our communities cannot be restricted. However, our gate facilities do serve a very important function, that of traffic control by slowing vehicle
traffic that enters and exits our neighborhoods.
The gate attendant operation falls under the direction of the Operations Section Manager. Of the 90 plus gate facilities, 21 of the gates are staffed with
gate attendants. Eleven of the 21 staffed gates are staffed 24/7/365. The other ten gates are staffed between 6am and 12 midnight, depending on the
gate. Our gate attendants are part-time employees who work a six hour shift; therefore, we have 74 gate attendant personnel working each 24 hour period.
Often times our gate attendants are the first District employee that a new resident or visitor meets when they come to The Villages. The gate attendants
are assigned at the gate houses to greet people as they move through the gate. In addition to performing this customer service function, they have numerous
responsibilities and duties that are performed on a daily basis. The following are just a few of the many responsibilities and duties of the gate attendants:
Acknowledges and greets all residents and guests as they enter the gate area.
Regulates traffic and monitor visitor’s lane to ensure safe passage for the visitors, residents and contractors.
Monitors mechanical gate operations to provide a safe flow of traffic into the community.
Assists residents and guests with directions by providing written word maps and/or verbal guidance.
Reports accidents and/or incidents occurring at the gate to Community Watch Dispatch Center and prepares/collects all necessary information needed by
the patrol supervisor to complete a written incident report.
Collects moving van destination information and reports information to the Dispatch Center so a patrol driver can be dispatched to check on the
Ensures the expedient passage of emergency vehicles by assisting with the traffic flow into and out of the gates.
Assists residents with the operation of the gate card readers.
Assists residents entering through the gates during inclement weather.
Reports broken and malfunctioning gates immediately to the Dispatch Center.