Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity.  Instead, contact this office by phone or in writing.
Public Records Florida has a very broad Public Records Law.  Most written communications to or from State and Local Officials regarding State or Local business are public records available to the public and media upon request.
The District Clerk, Jennifer McQueary, is the custodian of all District public records.  For additional information or to make a request, please contact (352)751-3939 or Jennifer.McQueary.  For additional information, please click here.
Please Note Florida law prohibits the Board of Supervisors from communicating with residents about Deed Compliance or Architectural Review issues/cases.  Please contact the Community Standards Department directly at deedcompliance@districtgov.org to report any concerns you might have.

Ways to Make A Payment

Payments may be made in several convenient ways. Remember to write your utility company name and account number on your payment.

Drop and Go!: VCDD has a drop box at every postal station in The Villages. The VCDD drop box is to provide faster service for customers who do not need a receipt and want to save on postage. Please put your name and address and the correct utility name on the outside of the envelope, and make sure you drop it in the correct drop box. Payments are picked up once a day, Monday through Friday.

By Mail: A return envelope is provided with your bill. Please detach the top portion of your bill, write your check number and amount on the stub and your payment. Insert your payment and stub in the envelope, place postage and deposit in a US mail receptacle.

Online: VCDD Utilities has contracted with Point & Pay to allow customers to pay your bills with Master Card, Discover, American Express, Visa, or electronic check. A convenience fee on the amount is paid to Point & Pay. Customers can access the portal via the link on the District website at www.districtgov.org. This service is available 24 hours a day, 7 days a week.

View Your Balance: You may also view your current balance via the Point & Pay portal without having to make a payment.

At the Customer Service Center: Customer Service Representatives are available in the lobby to take your payment from 8 A.M. to 5 P.M. on weekdays, except holidays. Our location at 984 Old Mill Run also has a night depository located near the front entrance.

Auto-Pay by Bank Draft: This program allows you to make utility/amenity/trash payments directly from your US financial institution’s checking or savings account. If you choose this option, on your bill’s due date, the balance on your bill will be automatically deducted from your checking or savings account.

How do I get started?

To sign up you will need a voided check from your checking account. Then you can fill out the Authorization Form by downloading, completing, and faxing, mailing or dropping off this form. Continue to pay your bill regularly until you receive a bill that indicates "On Draft Balance Will Be deducted From Bank Account". You will receive a monthly statement for your review and recordkeeping.