ID Replacement Program

Dear Residents:

3201 Wedgewood Lane
The Villages, FL 32162
Phone: 352-753-4508
Fax: 352-751-3936

We are very excited to announce the roll-out of the Resident ID Replacement Program. As you may have read in previous “Our Place” articles, the new cards are much more durable and offer enhanced security features such as a custom holograph overlay, dual-sided print, and a larger resident picture. However, In order for the issuance program to be a success, we will need your help. As you know, The Villages is a large community with over 77,000 residents. As such, it is simply not possible to replace everyone’s ID card within the first day, week, or even month. Therefore, we have designed a schedule and a program to help with the orderly replacement of ID cards. Let me stress that the replacement program will be on-going for an entire year. It is important for everyone to be patient and not feel rushed to immediately replace your old ID.

In order to be as accommodating to all residents as possible, we have implemented different scheduling methods. First, the Customer Service Center will be accepting appointments and walk-ins each week based on the first letter of your last name. For instance, if your last name begins with the letter “A”, you can make an appointment or come to the Customer Service Center during the designated weeks. If you choose to walk-in to the Customer Service Center on your designated week to get your ID, please keep in mind that we must issue cards on a first-come, first-served basis. Therefore, you may experience a long waiting period. We strongly encourage you to set an appointment for your ID card replacement. It is also not necessary to call and make your appointment right away. As you can imagine, we expect a very large call volume for this project and do not want to lose your call. Alternatively, you can send us an e-mail with your name, phone number, your desired appointment date, and approximate appointment time to customerservice@districtgov.org. We will confirm your appointment by return e-mail or contact you if we cannot schedule you for that particular time. **PLEASE NOTE** Due to the overwhelming response to the program, there are days/weeks with no appointment times remaining. Keep in mind that we will be accepting walk-ins during the designated weeks and are still accepting appointments for the Recreation Center schedule.

CUSTOMER SERVICE CENTER WALK-IN SCHEDULE

Monday - Thursday, 8:00am to 4:00pm

Friday, 8:00am to 3:00pm

The Customer Service Center will also be establishing a “roving” Customer Service station for ID change-out. A Customer Service Representative will be setting up an ID station at Recreation Centers throughout the community so that residents within that community can get their ID at a close, convenient location. Each week, we will be at a different location. However, this station will be replacing ID’s by appointment only. This process will begin in April. The first location will be at the Paradise Regional Recreation Center in the Henry Fonda room from April 5th through April 9th. Please see the schedule below for the first 8 weeks of the program.

The following are some reminders and conditions that you should be familiar with before visiting the Customer Service Center for your new ID.

• Program begins March 15, 2010 and will continue through until March 15, 2011.
• There will be a one-year amnesty period. During this time, you will not be charged to replace your old ID with the new ID. However, if you lose your new ID within this time period, you will be charged for the replacement ID.
• Old ID cards will cease to work after the one-year period on March 15, 2011.
• Bring your old ID card(s) with you. Once the new ID is issued, your old card will no longer be valid.
• A new picture will be taken for the ID.
• If you are a resident who is a non-owner and who has “proven residency” prior to March 15, 2009 at the Customer Service Center, you must once again prove residency with three forms of identification and proof of address. We will not be able to make any exceptions to this requirement. If you have any questions regarding your status as a non-owner or need additional information on the required documentation, please contact the Customer Service Center at 352-753-4508.

We will continue to communicate with residents regarding this program over the coming weeks and months. The most current information will be readily available on the District’s website at www.districtgov.org. Also, feel free to contact a Customer Service Representative at 352-753-4508 with any questions.

Sincerely,

Eva M. Rey
Director of Purchasing and Support Services
Village Community Development Districts

Customer Service Center Schedule