VCDD ADA Grievance Procedure
This procedure has been adopted to provide for prompt resolution of complaints alleging a violation of Title II of the
Americans with Disabilities Act. All grievances should be documented on a VCDD Grievance Form.
You may select
1 of the 2 methods below to submit your form.
Online Grievance Form
The completed form will sent directly to the
Districts’ ADA Coordinator.
Printable Grievance Form
Fill out the form, print, & return to the
The grievance should contain as much information relating to the alleged incident as possible. Should you need assistance
in filling out this form, please contact the Districts’ ADA Coordinator.
Carrie Duckett, Manager of Customer and Support Services
984 Old Mill Run
The Villages, FL 32162
Telephone: (352) 753-4508
Fax: (352) 751-3936
The Districts’ Grievance Procedure:
Step 1: The grievance should be documented on the VCDD Grievance Form. This form must be completed by the grievant or his / her authorized representative. Tape recorders, Qualified Sign Language Interpreters or other assistance will be provided by the Districts’ ADA Coordinator if necessary. All complaints must be filed within 60 calendar days after the alleged violation.
Step 2: The Districts’ ADA Coordinator will follow the filing of a complaint by discussing the alleged violation with the grievant and the concerned District Department(s) and will address the alleged violation within 15 working days.
Step 3: If not resolved in Step 2, the Districts’ ADA Coordinator will issue a written determination as to the validity of the complaint, along with the resolution, if any, to all concerned parties within 30 days after the initial filing of the grievance.
Step 4: If the Districts’ determination does not satisfactorily resolve the matter, the grievant or authorized representative may appeal the decision within 15 days of the Districts’ ADA Coordinator’s determination. All appeals must be made in writing to the District Manager by the grievant or his / her authorized representative.
The District Clerk will maintain all files and records relating to ADA grievances and complaints at the District Office located at 984 Old Mill Run, The Villages, FL 32162.
To file an American with Disabilities Act (ADA) complaint directly to the Department of Justice (DOJ), please contact 1-800-514-0301 or visit their website at www.justice.gov.