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VCDD ADA Grievance Procedure

This procedure has been adopted to provide for prompt resolution of complaints alleging a violation of Title II of the Americans with Disabilities Act.  All grievances should be documented on a VCDD Grievance Form.

You may select 1 of the 2 methods below to submit your form.

  1. Online Grievance Form    The completed form will sent directly to the Districts’ ADA Coordinator.
  2. Printable Grievance Form    Fill out the form, print, & return to the address below.

The grievance should contain as much information relating to the alleged incident as possible.  Should you need assistance in filling out this form, please contact the Districts’ ADA Coordinator.

District ADA Coordinator
Carrie Duckett, Deputy District Manager
984 Old Mill Run
The Villages,  FL 32162
Telephone: (352) 751-3939
Fax: (352) 753-6430

The Districts’ Grievance Procedure:

Step 1: The grievance should be documented on the VCDD Grievance Form. This form must be completed by the grievant or his / her authorized representative. Tape recorders, Qualified Sign Language Interpreters or other assistance will be provided by the Districts’ ADA Coordinator if necessary. All complaints must be filed within 60 calendar days after the alleged violation.

Step 2: The Districts’ ADA Coordinator will follow the filing of a complaint by discussing the alleged violation with the grievant and the concerned District Department(s) and will address the alleged violation within 15 working days.

Step 3: If not resolved in Step 2, the Districts’ ADA Coordinator will issue a written determination as to the validity of the complaint, along with the resolution, if any, to all concerned parties within 30 days after the initial filing of the grievance.

Step 4: If the Districts’ determination does not satisfactorily resolve the matter, the grievant or authorized representative may appeal the decision within 15 days of the Districts’ ADA Coordinator’s determination. All appeals must be made in writing to the District Manager by the grievant or his / her authorized representative.

The District Clerk will maintain all files and records relating to ADA grievances and complaints at the District Office located at 984 Old Mill Run, The Villages, FL 32162.

To file an American with Disabilities Act (ADA) complaint directly to the Department of Justice (DOJ), please contact 1-800-514-0301 or visit their website at

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity.  Instead, contact this office by phone or in writing.
Public Records Custodian Florida has a very broad Public Records Law. Most written communications to or from State and Local Officials regarding State or Local business are public records available to the public and media upon request. Please forward requests to:
Jennifer Farlow, District Clerk
984 Old Mill Run
The Villages, Florida 32162
Phone No. (352) 751-3939
Fax No. (352) 753-6430

or click the link below to file your request electronically.

     Public Records Requests

Please Note Florida law prohibits the Board of Supervisors from communicating with residents about Deed Compliance or Architectural Review issues/cases.  Please contact the Community Standards Department directly at to report any concerns you might have.