The Villages beautiful Lake Sumter
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Customer Service Center

The District Customer Service Center is dedicated to providing each resident with quality, accurate and friendly customer service! Known as the Districts' "One-Stop" location, residents can access information about the community in which they live simply by calling, stopping in, or exploring our website!

The Customer Service Center is pleased to provide general information about all areas of our beautiful community. Our team is committed to ensuring your questions do not go unanswered, even if we are not the ones who can help! If you have any questions or concerns and are not sure who to contact, please call us for assistance!

Monday – Friday | 8AM – 5PM | 352-753-4508


1200 Avenida Central
in La Hacienda

984 Old Mill Run
in Lake Sumter Landing

4856 S. Morse Blvd.
just south of SR 44

Some of the services and programs we provide include:

  • Issuance of Villages Resident ID Cards
  • Issuance of Gate Access Cards
  • Adopt-A-Bench
  • Resident Academy
  • RV Storage Facility Parking Spaces
  • Guest ID & Trail Fee Services
  • Postal Facility Bulletin Boards
  • Veterans Memorial Bricks
  • Provide information about all District departments
  • Provide community-wide information
  • Sign-up for Community Watch Programs

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity.  Instead, contact this office by phone or in writing.
Public Records Custodian Florida has a very broad Public Records Law. Most written communications to or from State and Local Officials regarding State or Local business are public records available to the public and media upon request. Please forward requests to:
Jennifer Farlow, District Clerk
984 Old Mill Run
The Villages, Florida 32162
Phone No. (352) 751-3939
Fax No. (352) 753-6430

or click the link below to file your request electronically.

     Public Records Requests

Please Note Florida law prohibits the Board of Supervisors from communicating with residents about Deed Compliance or Architectural Review issues/cases.  Please contact the Community Standards Department directly at to report any concerns you might have.