Important Message
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Important Message
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To report any water or waste water problems, such as low pressure, leak problems, or sewer back-up, please contact our Customer Service Department from 8:00am – 5:00pm, Monday through Friday. After hours, please call Community Watch.
For non-urgent issues, please fill out a request and a representative will contact you.
If you find a water leak, please report it.
If a leak runs clear and smells like chlorine, it is likely a leak in the water system.
Leaks in the water system can be:
If a leak is cloudy and smells like sewage or storm water, it is likely a leak in the sewer system.
Leaks in the sewer system can be:
* Repairs are the homeowner’s responsibility.
** Repairs, in general, are the Utility’s responsibility.
Read the sections below to understand average water usage based on your home series, learn what to do if you experience an issue with water pressure or are suddenly using more water than normal, and find forms for a one-time utility bill adjustment.
Typical water use for two people, under normal conditions based upon the style of home is:
Patio-Style
6,500 Gallons per Month
Courtyard-Style
7,000 Gallons per Month
Ranch/Cottage-Style
10,800 Gallons per Month
Designer/Veranda-Style
10,700 Gallons per Month
Premier-Style
21,200 Gallons per Month
Patio-Style
6,500 Gallons per Month
Courtyard-Style
7,000 Gallons per Month
Ranch/Cottage-Style
10,800 Gallons per Month
Designer/Veranda-Style
10,700 Gallons per Month
Premier-Style
21,200 Gallons per Month
For more information on water consumption, visit The Villages Water Wisdom’s helpful article, How Much Is Enough?
Low water pressure may be the result of problems with your plumbing system or it may result from a problem in the pipeline serving your area. If you have low water pressure often, you may have debris in your pipes, water supply and other valves may not be open, or you may have leaks.
To address low pressure problems inside your home, you should call a plumber and have your system checked.
A sudden drop in water pressure may result from a water main leak or pump station malfunction. Typically, several homes in an area will be affected. If this occurs, crews will be dispatched to fix the problem.
Each utility operates under a consumptive use permit issued by either the St Johns Water Management District (SJWMD) or Southwest Florida Water Management District (SWFWMD).
A consumptive use permit (CUP) is a type of permit which allows water to be withdrawn from surface and groundwater supplies for reasonable and beneficial uses such as public supply (drinking water), agricultural and landscape irrigation, and industry and power generation.
Each utility is monitored by the water management districts for its consumption and as part of our compliance plan letters are generated alerting you that your monthly consumption has reached or exceeded the threshold established by the Water Management Districts as typical use for an average sized lot for your style of home. This notification serves a two fold purpose:
This letter is automatically generated and you need not respond; should you feel that after checking your water and irrigation systems that you may be experiencing a leak at the system meter, please contact us at the numbers above and we will gladly check.
Service is only stopped for non-payment or discovery of a leak. If you are moving or selling your property, your account will be pro-rated based upon your moving date. New owners should check for leaks and adjust irrigation settings to avoid receiving high usage costs.
All customers are liable for any water use, even if you are no longer living at or using the property.
Get the facts on leaks, then see the forms in this section for water leak or unexplained high-use credit & adjustment information.
Florida has a very broad Public Records Law. Most written communications to or from State and Local Officials regarding State or Local business are public records available to the public and media upon request.
To submit a digital request please click below:
Or, please forward requests to:
Jennifer Farlow, District Clerk
984 Old Mill Run, The Villages, Florida 32162
jennifer.farlow@districtgov.org
Phone No. (352) 751-3939 | Fax No. (352) 753-6430
Florida law prohibits the Board of Supervisors from communicating with residents about Deed Compliance or Architectural Review issues/cases.
To report any concerns, please submit a digital request or contact the Community Standards Department directly at: deedcompliance@districtgov.org
Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.
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