Important Message
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Important Message
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The Utility Billing Customer Service Department performs the billing function for the convenient monthly bill you receive. Residents can also learn how to Stop or Start Service.
Most importantly, we aim to provide an exemplary level of customer service to all residents in Florida’s Friendliest Hometown!
Based on the area in which you reside, your combined monthly bill includes of one or more of the following:
Payments may be made in several convenient ways:
Manage your usage, make a payment, view payment history, update your billing information and more all in one convenient location.
Available in person, by phone or online. Convenience fees will apply.
Please contact our office for assistance, Monday through Friday from 8am to 5pm, at 352-750-0000.
Your bill includes a return envelope for your convenience. Please include postage and your payment:
VCDD, PO Box 2230
The Villages, FL 32158-2230
Each postal station in The Villages has a drop box so you can send your payment without adding postage! Please include your name, address and utility name on the envelope.
Payments are collected once a day, Monday through Friday.
To make a payment in person, please stop by one of the District Customer Service Centers.
E-Billing is available for your monthly water, sewer, trash and amenity bill! By signing up for E-Billing, we will no longer send you a monthly paper statement.
All of the information pertaining to your monthly bill will be sent to the email address you provide. After signing up, a confirmation email will be sent to you within 7 business days. Depending on your individual billing cycle, you may also receive a paper bill the first month.
For Utilities billing assistance, please contact one of our District Customer Service Centers, Monday through Friday from 8am – 5pm.
Per your individual Declaration of Restrictions, Amenity Fees are subject to an adjustment based on the fluctuation of the National Consumer Price Index (CPI) for all Urban Consumers.
Your Amenity Fee is adjusted either every year or every three years, depending on your Deed Restrictions. The timing of this adjustment is based on the original land sale date of your home or the date you signed your contract. The adjustment percentage is determined by the CPI and cannot be increased or decreased greater than that amount. The Consumer Price Index adjustment amount for each month will be provided here for your reference.
Your Amenity Fee is adjusted either every year or every three years, depending on your Deed Restrictions. The timing of this adjustment is based on the original land sale date of your home. The adjustment percentage is determined by the CPI and cannot be increased or decreased greater than that amount.
For information specific to your home, please refer to our Community Standards and your Declaration of Restrictions.
For assistance obtaining your Deed Restrictions, contact Community Standards at 352-751-3912.
Florida has a very broad Public Records Law. Most written communications to or from State and Local Officials regarding State or Local business are public records available to the public and media upon request.
To submit a digital request please click below:
Or, please forward requests to:
Jennifer Farlow, District Clerk
984 Old Mill Run, The Villages, Florida 32162
jennifer.farlow@districtgov.org
Phone No. (352) 751-3939 | Fax No. (352) 753-6430
Florida law prohibits the Board of Supervisors from communicating with residents about Deed Compliance or Architectural Review issues/cases.
To report any concerns, please submit a digital request or contact the Community Standards Department directly at: deedcompliance@districtgov.org
Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.
