Report A Problem
To report any water or waste water problems, such as low pressure, leak problems, or sewer back-up, please contact Customer Service at 352-750-0000, 8 a.m. - 5 p.m. Monday through Friday. After hours please call Community Watch at 352-753-0550.
What to do if you see a leak?
If you see a leak, please report it.
If the leak runs clear and smells like chlorine, it is likely a leak in the water system.
Leaks in the water system can be:
- At hydrants
- At meters
- In distribution lines from the meter to the house (repairs are the homeowner's responsibility)
- In distribution lines from the main to the meter (repairs are the Utility's responsibility)
- In transmission lines (repairs, in general, are the Utility's responsibility)
If a leak is cloudy and smells like sewage or storm water, it is likely a leak in the sewer system.
Leaks in the sewer system can be:
- In pipes from the house to the main
- In transmission lines
Low Water Pressure Inside Your Home
Low water pressure may be the result of problems with your plumbing system or it may result from a problem in the pipeline serving your area. If you have low water pressure often, you may have debris in your pipes, water supply and other valves may not be open, or you may have leaks.
To address low pressure problems inside your home, you should call a plumber and have your system checked.
A sudden drop in water pressure may result from a water main leak or pump station malfunction. Typically, several homes in an area will be affected. If this occurs, crews will be dispatched to fix the problem.