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Searching for answers? From ID cards, to deed compliance, to community watch and so much more, start here!
Click on any topic below to reveal answers to popular questions.
If you are considering performing any external modification, whether it is a building extension, landscaping upgrade, tree removal, concrete patio, etc., you are required to complete and submit an ARC Application Form for review and approval by the Architectural Review Committee (ARC).
This application must be approved prior to any work being performed. Applications may be submitted in several convenient ways:
In Person
Please stop by one of the District Customer Service Centers located at:
Email
Email your application to ArchReview@DistrictGov.org.
By Mail
Mailing Address
3571 Kiessel Road
The Villages, FL 32163
Drop off at your local postal station amenity box (no postage necessary).
If you are considering performing any external modification, whether it is a building extension, landscaping upgrade, tree removal, concrete patio, etc., you are required to complete and submit an ARC Application Form for review and approval by the Architectural Review Committee (ARC).
This application must be approved prior to any work being performed. If you have any questions on whether or not an application is required, contact Community Standards for assistance.
The site plan indicates your property lines, easements, and the location of your home. When you submit an ARC Application Form, this document is required with your proposed modification indicated on the site plan.
It provides the ARC with the location of the new project, dimensions of property lines, and easement locations.
You should have received a copy with your closing documents. If you cannot locate your site plan, they are obtainable at your local building department.
For properties where a site plan is not obtainable from the county or city, a boundary survey may be used. A hand drawing providing the location of the home, easement location, and dimensions of the property may also be accepted.
Site plans may be obtained for properties that are older than 10 years through Age Wave Solutions, a 3rd party provider, at 352-391-9669.
The individual District Board of Supervisors approved an Architectural Review Manual utilized as a guideline, in concert with the District’s adopted Rule, to assist the ARC in deciding on modification requests. Click here to view the Architectural Review Manual and choose for the District in which you reside.
If you are anticipating an alteration/modification to your home or lot, you may contact Community Standards Department at 352-751-3912 and they can assist you in completing the ARC Application Form.
You may also visit the Community Standards team at their main office, located at 3571 Kiessel Road, The Villages, FL 32162.
The ARC meetings are open to the public and operate under the Florida “Sunshine Law”.
The ARC meetings for the Lady Lake/Lake County Portion of the Villages and Districts 1 – 10 are held every Wednesday at 8:00am at District Administration, located at 3571 Kiessel Road.
The ARC Meetings for Districts 11 – 15 and Middleton are held every Wednesday at 1pm at Franklin Recreation, located at 6716 Meggison Road.
The ARC results can be viewed on the Meeting Agendas & Minutes page. The results are available on the Friday following the ARC meeting after 2:00pm.
If you have difficulty obtaining the results from the website, please contact the Community Standards Department at 352-751- 3912 and staff will be happy to assist you.
For original product information pertaining to your home, please click here.
Payments may be made in several convenient ways:
Auto-Pay By Bank Draft
Please contact our office Monday through Friday from 8:00am to 5:00pm for assistance.
Online
Using our our online payment platform you can manage your account, view your payment history, usage, make a payment, update your billing information and more all in one convenient location.
By Mail
Mailing Address
VCDD
PO Box 2230
The Villages, FL 32158-2230
A return envelope is provided with your bill for your convenience. Please include postage and deposit your payment in a US Mail receptacle.
Credit Card Payment
Available in person, by phone or online. Applicable convenience fees will apply.
Drop & Go
There is a drop box located at each postal station within The Villages where you can include your payment without adding postage.
Please include your name, address and the correct utility name on the outside of the envelope. Payments are collected once a day, Monday through Friday.
In Person
To speak to a Utility Billing Customer Service Representative about your bill or make a payment in person, please stop by one of the District Customer Service Centers located at:
To sign up for auto-pay by bank draft, click here. Accounts can be accessed either by:
Name
Enter the last name associated with the account.
Address
Enter the street address (beginning numbers only).
Account Number
Enter the Complete Account Number including letter at the beginning:
X000-0000-00
With the new system, you are able to:
An amortization schedule breaking down the annual bond assessment into principal, interest and admin fees was recorded for your bond.
Please click here to search for the current amortization schedule for your bond. You will need to know the county, district number and unit your home is located within.
The infrastructure of the District in which you live was built with tax-exempt bonds. The bonds are repaid with monies collected in the annual tax bill sent out by the County Tax Collector’s Offices and appear in the Non-Ad Valorem section of the tax bill as “Bond Debt Assessment.”
You may pay off your bond assessment in full at any time; however, you are not required to pay off this assessment in advance. For more information on paying off your bond, please click here.
To find out the exact payoff figure or for any additional questions, please contact the Bond Team at 352-751-3900.
Contact the Bond Team at 352-751-3900 for an exact payoff figure. Bond pay offs can be made at any time of the year. The different cut off dates will affect the amount you pay and whether you will have a bond assessment on your property tax bill for that year.
Payments must be in the form of a check. Checks should be made payable to:
VCDD #X (use your District number)
Paying by Drop Box
Payments can placed in a District Drop Box. These are located at your Village mail stations or outside our Sumter Landing location.
Paying In Person
Please contact the Customer Service Office in advance to schedule an appointment.
Payments can be made in person at the District Customer Service Office at 3571 Kiessel Road.
Paying by Mail
Mailing Address
VCDD #X (use your District number)
Attn: Bond Payoff
3571 Kiessel Road
The Villages, FL 32163
In approximately 6-8 weeks, you will receive a copy of the Release of Imposition stamped to show it has been filed at the County office.
Please click here for more information on how to make a payment.
Paying Online
Using our online payment platform, you can make a payment. Please note there is a 2.75% processing fee. To access this feature, please click here.
Paying by Mail
Mailing Address
VCDD
PO Box 2020
The Villages, FL 32158-2020
Paying by Drop Box
Payments can placed in a District Drop Box. These are located at your Village mail stations or outside our Sumter Landing location. Payments are collected once a day, Monday through Friday.
Please contact Digitech at 833-940-6343 or visit VCCDD.payambulance.com as indicated on the invoice you received.
Our House Check Program is a service available to all residents leaving the area for more than seven days. Our patrol drivers will inspect the exterior only of the home on foot, 3 times a week.
They will check for broken windows, any doors/windows that are open or unlocked and any packages/flyers/papers that were left at the front door. The cost for this program is $6.42 a
week.
In the event of a natural disaster, Community Watch will notify you of any damage to your home, allowing emergency personnel to focus evacuation efforts on occupied residences.
You can sign up by visiting one of our Customer Service Offices.
This program is provided to residents who live alone or have a partner that needs someone to call them for a well-being check. Residents choose the time of the call, as well as how many calls a week they would like.
The Community Watch Communications Center will call, if there is no answer, they wait 5 minutes and call again. If there is still no answer, dispatch will send out a patrol driver to check on the resident. At the same time local hospitals will be checked to see if the resident has been admitted. If not a patient, and if the patrol driver is not able to locate the resident then dispatch will contact key holders or friends listed to know where the resident is. Dispatch will contact key holders or friends listed, to see if they know where the
resident is. If not, The Villages Public Safety Department and/or law enforcement will be notified.
You can sign up by visiting one of our Customer Service Offices.
Yes, religious/political individuals are not considered solicitors. They are permitted to share religious/political beliefs.
If you feel threatened, you are encouraged to call local law enforcement.
All of the roadways within The Villages are public and the District is not permitted to restrict access to the community.
If the solicitors become aggressive
or refuse to leave private property (your home), we urge you to contact law enforcement. If you feel threatened, please call 911.
Animals are not permitted in any of the swimming pools. Service animals are permitted on the pool deck if they are providing a service.
Patrol drivers are permitted to remove dead animals from the street only, not private property.
Community Watch, as well as other District Departments will remove all unapproved signs from District property.
If your sign was removed from District property, contact Community Watch at 352-753-0550 to obtain information on retrieving it. Please note that removed signs will not be brought to the office until after the Patrol Driver’s shift.
The District maintains four Lost and Found locations in The Villages community, depending on where the item was found. For valuable items, please contact law enforcement.
Deed restrictions are declarations between the declarant (developer named in your individual declaration of restrictions) and the property owner.
If you have a concern regarding internal deed restrictions such as underage children in the home, business in the home, or the like, contact the Community Standards Department at 352-751-3912 or email us at DeedCompliance@DistrictGov.org, and the information will be forwarded to the Developer to address.
You can report potential violations in several convenient ways:
Online
To submit a question or concern online, please click here.
By Email
Send an email to DeedCompliance@DistrictGov.org.
By Phone
Call the Community Standards Department at 352-751-3912.
In Person
Visit our office at 3571 Kiessel Road.
Each of the District Boards determine through their adopted process how concerns for potential deed violations will be received and processed by Community Standards.
To view the specific guidelines for your District, select your District on our digital Report a Deed Violation form.
Please keep in mind that the District is subject to public records law and if you provide an email address, your name, or your home address, staff would be required to disclose that information if requested. The best way to file an anonymous complaint is by telephone.
Once Community Standards receives a complaint about an external violation, the staff verifies the complaint. If the complaint is verified, the staff works with the property owner in an attempt to bring the property into compliance.
If contact is not made with the owner, staff begins the process as adopted by each District Board. If a complaint is received for an internal violation, the complaint is provided to the declarant.
To find your District's Adopted Rule and/or your Declaration of Restrictions, please visit the Community Standards page.
Each of the District Boards determined that reporting potential violations will be a complaint driven process. Potential violations are not reported by Community Standards, Community Watch, or any other District department.
There could be up to 3 notifications with the final notification advising a public hearing date for the case to be heard before the Board of Supervisors or Deed Compliance Hearing Officer for that District.
The Board of Supervisors or Deed Compliance Hearing Officer makes the final enforcement decision on whether there is a finding of guilt against the owner.
If the owner is found in violation of the District’s adopted Rule, the Board of Supervisors or Deed Compliance Hearing Officer may impose fines, and seek all available legal remedies which may include initiating a lawsuit, seeking an injunction against the owner, and placing a lien against the property.
Click here to sign up for email alerts.
Visit our Contact Us page to submit an inquiry.
The District offers residents the opportunity to rent an RV space in 2 lots located in The Villages.
To learn more about our lots, fees and temporary spaces, please visit our RV Storage page.
Yes, review and submit the Holiday Decoration Policy Application by clicking here or contact District Property Management at 352-753-4022 for more information.
Rules for roundabouts are regulated by Florida Department of Transportation. For information on how to safely navigate roundabouts, click on the links below.
Please call District Property Management at 352-753-4022.
Please put phone books out with your weekly recyclables.
If you have maintenance concerns at a postal station, please call District Property Management at 352-753-4022.
A trail pass is required for use of a golf car on the courses and may be paid per round, monthly, semi-annually or annually. There is no trail fee applied to residents or guests walking on the executive courses.
Green fees on the executive courses are waived for The Villages residents. A green fee is required for guests to play golf on the Executive Courses.
Courses do not close due to lightning, nor will the staff ask you to leave the course.
It is recommended that you leave the course if you witness lightning. If you choose to continue, please proceed at your own risk.
Shoes must be worn at all times when on the golf courses. Tennis or golf shoes with soft spikes, or shoes with no more than a 1-inch heel, are mandatory.
Women
Men
Yes, golf cars must remain on the golf car paths on the executive courses with the exception of par 4 holes.
Tires on the golf cars to be used on any of The Villages fairways must meet these requirements:
Golf cars and clubs may be rented from any country club for use at an executive course.
It is recommended to seek out the closest club to the course one wishes to play. For example, if you are planning on playing at Silver Lake or Hill Top, you would rent a car
from Orange Blossom Hills Country Club.
Guests of Villages residents whose home address is outside of the Lake, Sumter and Marion counties are eligible to use select recreation facilities, which include the executive golf
courses (fee will apply).
Children under the age of 10 wishing to play golf must see one of the PGA Professionals at the championship golf course for proficiency approval before play.
Guests under the age of 19 must be accompanied by a resident or guest of The Villages 19 years of age or older with a valid Guest and photo ID.
Practice putting greens are available at all country clubs and most executive courses. Golf shots (chip shots) knee high or lower are allowed as long as they do not cause damage to the greens or are potentially causing harm to others.
Some courses have two greens; one designated for putting and one designated for pitching.
A practice bunker is available at Sarasota. There are 3 courses with ranges available for practice:
In the event of frost, the golf course will be closed until such time that play will not injure the grass as determined by the golf course superintendent; all tee times prior to the opening time
will be forfeited.
In the event of heavy fog, the golf course will be closed until the golf course team determines play can safely start from the first tee; all tee times prior to the opening time will be forfeited.
It is highly encouraged that all residents sign up for eNotifications for closure/delay notice alerts. To sign up, please click here. You may also reference the website.
Please never play or retrieve a ball from the yard of a resident. Report any damage of private property to the homeowner.
This information can be reviewed at GolfTheVillages.com.
For the Executive Golf closure schedule, please visit our Golf Course Maintenance page.
R: Responsibility
E: Etiquette
S: Safety
P: Pace of Play
E: Educate
C: Condition
T: Tradition
Guest ID Policy & Guidelines
Guests of Villages’ residents whose home address is outside Lake, Sumter, and Marion Counties are eligible to use selected Villages’ resident amenity-supported recreational facilities. An original Villages Guest ID Card is required for all guests one (1) year of age and older.
You may read the entire board approved Guest ID Policy here.
Apply Online
Click here to apply. Please apply 3 days in advance for processing.
Apply In Person
You may pick up Guest ID Cards ordered online or apply for Guest ID Cards at the following:
Customer Service Locations
Recreation Locations
30-Day Temporary ID Cards
Lost or stolen Resident ID Cards can be replaced at any of the District Customer Service Center locations. You have two options for getting a new Villages Resident ID Card. You can receive a free temporary 30-Day ID Card to give you an opportunity to find your original ID Card if you have misplaced it.
Replacement Villages ID Cards
If you prefer not to get a temporary card, we can replace your Resident ID and issue you a new permanent ID Card. Lost, stolen, or damaged Villages Resident ID cards will be replaced for a $15.00 charge. A new resident ID number will be issued and a new photo will be taken each time a new ID is issued.
Replacement Resident ID cards available at any Customer Service Center location listed below. Hours are Monday through Friday from 8:00am - 5:00pm. Residents may be required to provide proof of identity (picture ID), ownership, or Villages residency. Please call District Customer Service at 352-753-4508 for more information.
You can replace lost, stolen or damaged Gate Access Cards or purchase additional Gate Access Cards at any of our District Customer Service Center locations:
To replace lost, stolen or damaged Gate Access Cards, the homeowner should bring all remaining gate cards as they are issued in sets of 2.
Lost or stolen gate cards will be replaced at a $15.00 charge per card. Homeowners can also purchase additional gate cards for a $15.00 charge.
A total of four gate cards can be issued per home. The payment types accepted are Cash, Check, MasterCard, Visa, and Discover.
Yes, a property owner can trim a tree up to their vertical property line. Please click here for the Handbook of Florida Fence & Property Law: Trees & Landowner Responsibility.
No, if you see a neighbor doing the above please call District Property Management at 352-753-4022. Your call will remain confidential.
These trees could be on personal property or District property.
Please call District Property Management with the street and cross street name at 352-753-4022.
It is the design intent in The Villages to keep the palms in their natural state and it is healthier for the tree.
Landscapers are under contract to replace the annuals quarterly to allow for a full, colorful appearance at all times throughout the year.
If you feel that your home, property or self is threatened, call 911 immediately.
If you do not feel immediately threatened, contact District Property Management at 352-753-4022 so the area can be inspected and checked for underground utilities.
Your Declaration of Restrictions stipulates who is responsible for maintaining the wall or fence on your property.
You can find your Declaration of Restrictions by clicking here.
If you are still unsure, please call District Property Management at 352-752-4022.
Tunnel heights throughout The Villages are 6.5 up to 8.5 feet. Please click here to learn more.
For information on the multi-modal paths and golf car safety please click here.
You should notify the company you pay your electric bill to.
Contact one of the following cable providers:
As The Villages continues to grow, the various entities responsible for maintaining designated roadway infrastructure are also growing. In The Villages, road maintenance falls under the purview of various governmental entities.
If you have questions pertaining to road maintenance in your area, please contact the appropriate agency below.
No, there is no charge for this service.
To schedule an appointment, please call VPSD Administration at 352-205-8280 during regular business hours (Monday through Friday, from 8am to 4pm).
Residents are required to supply the brand new 9V batteries and/or smoke detectors.
Appointments are for same-day service and are on a first come first serve basis.
The Villages Public Safety Department employee(s) will arrive at your home in uniform, with a visible name badge and will also have a ladder with them.
As a reminder, this assistance is strictly for smoke detectors. VPSD employees visiting your home will not be able to assist you with non-smoke detector related issues or concerns, such as replacing light bulbs, hanging photos, or moving furniture.
Please call VPSD Administration so we can schedule an appointment for one of our technicians to inspect them. If they need to be replaced, your technician can provide you with information on what to purchase.
After you obtain new detectors, an appointment can be made for us to come back out and install your new detectors.
Rooms in the recreation complexes and centers are available for reservations by residents of The Villages. You may pick up a Room Reservation Facility Application at any At Your Service+ location, or visit our Reservations Page.
Please allow 5-10 business days for processing the application.
For additional Recreation Center Room rental information, please call 352-674-1800.
There are three types of pools throughout The Villages community.
Visit our Pools page to learn more.
All pools are heated during the cooler months. We strive for water temperatures between 81-84 degrees. Temperatures will fluctuate depending on the weather.
Yes, there are a total of 7 Fit Clubs in The Villages community. Membership is limited to The Villages residents and their guests 19 years of age or older. Membership fee required. To learn more, please visit our Fit Club page.
Only service animals are allowed inside recreation complexes or centers.
Automated External Defibrillators are located at all Complexes and Recreation Centers, Sports Pools, Softball Complexes and District Offices.
Assistive listening systems are available at recreation centers throughout The Villages.
Recreation & Parks sponsored activities will be canceled/postponed for the following reasons:
There are many opportunities to get involved in The Villages! One of the great things about The Villages lifestyle is that there are thousands of groups organized by resident volunteers that appeal to many different interests, recreational activities, arts and crafts, and more! To learn more about Resident Lifestyle Volunteer Groups, click here.
Participation in recreational activities involves some degree of risk. In order to participate in recreational activities, an activity release must be filled out. At the beginning of each calendar year a new activity release is required to be completed. Additional releases may be required depending on the type and nature of the activity.
Children must be 13 years of age or older and accompanied by an adult, at all times, to use the air gun, archery, billiards, croquet, lawn bowling and dog park facilities.
The most up-to-date weekly schedule of activities can be found in the Recreation & Parks Publication, which is inserted in Thursday’s
The Villages Daily Sun, can be picked up at any recreation complex or center, or can be read digitally by clicking here.
Resident lifestyle volunteers are the leaders of the activity groups that fill social, recreational, educational, emotional, or physical needs of members.
All resident lifestyle volunteer groups are open to all residents of The Villages with a valid Resident ID card. We recommend you check with the prospective group about the group’s expectations, membership requirements, dues and other fees, etc., prior to attending a club or activity. Registration is required for socials and special events.
You may register for an activity in person at any At Your Service Recreation Center or click here to register online.
To become a Resident Lifestyle Group, the resident interested in starting an activity/group must complete a Volunteer Packet and submit at any recreation facility or email it to RoomReservations@DistrictGov.org.
You can view the Volunteer Packet on our Resident Lifestyle Volunteer Groups page.
There are 3 convenient ways to register:
Online
Click here to register online.
In Person
Please stop by any At Your Service location.
By Mail
Mailing Address
The Enrichment Academy
984 Old Mill Run
The Villages, FL 32162
Residents and the general public, 30 years or older, may register for our courses and programs.
Yes. There will be a charge for courses and speaker series. The Enrichment Academy is a self-supporting division of the Recreation & Parks department, with income supplied from the course and speaker series fees. Some courses may have an additional supply fee.
View detailed course information in the current course catalog and learn about our instructors on The Enrichment Academy page.
All Enrichment Academy courses will be held at designated Recreation locations, or other locations.
All prospective instructors and speakers are required to complete an application. Applications are accepted year round and reviewed bi-annually. To learn more, click here.
Recreation Leagues
Recreation leagues play twice a week Monday through Friday. Recreation leagues offer Resident players of all abilities an opportunity to play in a friendly, fun, competitive environment. There are three softball seasons per year: fall, winter, and summer. Each player must sign a waiver of liability and a code of conduct.
Neighborhood Leagues
Neighborhood leagues play each Saturday. Neighborhood leagues are designed to build camaraderie of the Residents participating from the same or nearby neighborhood. There are three softball leagues per year: fall, winter, and summer. Each player must sign a waiver of liability and a code of conduct.
Resident RLVG Leagues
Resident RLVG leagues are leagues that are formed and implemented by residents of The Villages. These leagues play 1 to 2 times per week depending on the league and sometimes travel to play at nearby softball facilities. Each player must sign a waiver of liability and a code of conduct. Their seasons vary from league to league.
You can find the addresses of the five Softball Complexes on our Softball Leagues page.
The first step for anyone interested in participating in The Villages Recreation Softball Program is to complete Player Evaluations. Evaluations are held at the Buffalo Glen Softball Complex every Tuesday morning during the season at 8:00 am.
Pre-registration is not needed; just arrive in time to check in with a glove, your Villages ID, and photo ID. Evaluations are conducted by a team of resident volunteers.
Once you have completed the softball evaluation process you are eligible to become a roster player or sub in your designated Recreation and Neighborhood softball leagues.
Applications for all the Recreation and Neighborhood softball leagues can be picked up and returned at the Saddlebrook or Everglades Recreation Centers, or by contacting the specific league directly.
Recreation teams typically carry between 12 and 14 players on their rosters. Neighborhood teams typically carry between 12 and 16 on their rosters.
The VCDD Recreation Softball Program is governed by the VCDD Recreation Softball Procedures. The in-game rules that each league follows are located on the individual league websites. Anything not covered in the VCDD Recreation Policies or league rules reverts to Senior Softball-USA (SSUSA) rules.
The VCDD Recreation Softball Leagues are not sanctioned by a national governing body; however, the leagues recognize the SSUSA rules as the governing rules.
Footwear
Rubber cleats, turf shoes, tennis shoes or anything equivalent are legal in the Recreation and Neighborhood leagues. Metal spikes are not permitted.
Gloves
Position specific Mitts are permitted for catchers and first basemen only. Please see SSUSA rules for complete rules on gloves.
Bats
Recreation leagues are allowed to use any bat with a 1.21 bpf and/or approved for SSUSA play. This includes the use of the senior softball bats. Players provide their own bats for Recreation leagues. Single walled aluminum bats are provided by the Recreation Department for Neighborhood Leagues.
Balls
VCDD Recreation leagues use .44/375 optic yellow Trump softball. Men use a 12” softball while the ladies leagues use an 11” softball.
The field schedule can be found in the recreation publication or by visiting the schedule page online. Team schedules can be found on the division websites.
Any resident or guest with a valid ID can utilize the softball facilities at any time that league games or Recreation sponsored events are not taking place.
The softball fields can be rented for special events or tournaments by contacting the Saddlebrook Recreation Center.
Learn how to register online or in person on our Running of the Squares page.
Yes.
Yes, individual runners NOT running with a registered team may sign up at both Packet Pick-Up and Day of Race.
Water will be available at the following:
Awards
Individual awards will be given for:
Community team awards will be given for:
Age Groups
A minimum of five runners are necessary to be considered a team. First, select a captain and team name.
Online Registration
For registration online, the captain will follow instructions at Runsignup.com to set up team name in race. Team members can then register online by selecting exact team name from drop down list.
In-Person Registration
For an In-person Team registration, please indicate team name on registration form. All team members must complete individual registration forms and include the exact team name as indicated by captain.
There are 7 utilities in The Villages. Which utility provides you service varies based on geographic location:
You are billed monthly for your water/sewer/irrigation usage.
View a Sample Bill here.
For your convenience, we offer several ways to pay your water/sewer service bill:
Online
To pay your bill online using our convenient and secure online bill payment service, click here.
Auto-Pay by Bank Draft
This program allows you to make utility/amenity/trash payments directly from your US financial institution’s checking or savings account. If you choose this option, on your bill’s due date, the balance on your bill will be automatically deducted from your checking or savings account.
By Mail
A return envelope is provided with your bill. Please detach the top portion of your bill, insert your payment and stub in the envelope, place postage and deposit in a US mail receptacle.
By Phone
You can pay over the phone using a MasterCard, American Express or Discover card by calling 352-750-000 Monday – Friday from 8am to 5pm (excluding holidays).
By Drop Box
VCDD has a drop box at every postal station in The Villages. The VCDD drop box provides faster service for customers who do not need a receipt and want to save on postage. Please put your address and the correct utility name on the outside of the envelope and drop it in the drop box.
In Person
You can make your payment in person Monday – Friday from 8am to 5pm at any District Customer Service Center location.
You can email your change of address information to Utilities@DistrictGov.org.
Please make sure to include your account number. You can submit the address change by sending a separate paper request to 984 Old Mill Run. The Villages Fl. You can latest call 352-750-0000 and speak to one of our representatives to make that change.
Residential and commercial accounts are read approximately every 28-36 days, once per month.
This charge represents the cost of providing utilities (water and wastewater services) in a ready state for use, regardless of whether the service is used during that time. Among these costs are meter reading, managing customer accounts and maintaining facilities.
Each utility uses a tiered rating structure, which means that what you pay for water and sewer services increases as your usage increases.
The due date on your bill is generated based upon the cycle it is read. You may have a different due date than your neighbor.
If your bill is not paid by the due date on the bill, your account will become delinquent. Your service may be disconnected and a 5% late fee will be applied, except for those served by Gibson Place Utilities or Middleton Utility where the late fee is $5.50.
If you are having difficulty, please contact one of our Customer Service Representatives at 352- 750-0000 to discuss your bill.
Yes, you must pay the balance owed which includes the disconnect/reconnection fee. The fee varies if disconnect/reconnect is performed during either business or after-hours.
Service is generally restored within 2 hours of receipt of payment. Please be advised that if you pay online, call 352-750-0000 to inform staff of payment.
Each homeowner is responsible for paying for all water consumption that passes through the meter. Discounts are not offered on filling or refilling pools/hot tubs.
The customer is responsible for fixing leaks and plumbing problems from the meter to the home or business plumbing system and is also responsible for the costs of water and sewer associated with these types of leaks.
Leaks on city side, is the responsibility of the District, and this usage is not recorded through the meter, no this will not affect the residential/commercial usage.
Make sure all the water is off in your home (no washing machine or dishwashers running). Go out to your water meter in the ground, remove the lid and see if the dial is moving. If the dial moves at all, and you are sure no water on your property is on, then there is a leak somewhere in your plumbing between where it starts at the meter and your home.
A representative is available Monday through Friday from 8am to 5pm at 352-750-0000 for further questions.
Customers are not allowed to install anything within the District-owned meter box or before the meter on city side. There is often not enough room within the box and any device could adversely impact meter operations, reading of meters via Bluetooth or wireless, and there is a risk of damaging the meter or other components.
The District installed meter is the official meter and is the sole source for determining monthly consumption and billing, regardless of any readings by external devices.
Call Customer Service Utilities at 352-750-0000 or email Utilities@DistrictGov.org.
If you experience a sewage backup, you should contact Customer Service Utilities for assistance at 352-750-0000 before contacting a plumber.
After hours (outside of Monday – Friday from 8am to 5pm) or on the weekends, contact Community Watch at 352-753-0550 for a technician to be dispatched.
Spills on private property or inside a private building are the responsibility of the property owner. Spills that occur due to intentional or unintentional diversion of flow from a sanitary or combined sewer collection and transmission system are the utilities' responsibility.
The work order’s service request is a document that is generated by Customer Service Utilities to assist with one issue, problem, or question relating to a water, irrigation or sanitary and combined sewer or storm water system.
The work order request is designed to capture the caller contact information, concerns of the caller and results of the assessment.
When you contact Customer Service Utilities, a customer service representative will enter your concerns into a database for tracking purposes.
A service request will be generated, and a technician will be dispatched to investigate the issues. Work orders are prioritized, and results are usually completed within 5 business days for non-emergency issues.
If a field technician doesn’t contact you, a Utilities Customer Service representative will call you to go over findings.
Requests are prioritized based on three criteria:
Some examples of the problems that do not qualify for repair include:
Digging in unmarked ground is very dangerous. Call 8-1-1 or 800-432-4770 for free line location service 72 hours before you dig.
Within 72 hours, electric, gas, water, wastewater, cable television and telephone lines, which are owned and maintained by each utility, buried on your property will be marked so you can dig safely.
District Utilities is only responsible for marking the utilities that we own and maintain. Utility lines located on the resident’s private property is the responsibility of the homeowner to locate. To be sure you’ve done everything properly, check the utility responses so you are not waiting for marks that may not be placed.
For more information, please click here.
Please click here for steps to take during a precautionary water boil notice.
We are here to help! Please contact us if you have any additional questions or concerns. Email us at Utilities@DistrictGov.org or call Customer Service Utilities at 352-750-0000.
Districts 1-11
The current monthly residential fee for Sumter and Marion counties is $22.97 Commercial customers can contact Customer Service Utilities at 352-750-0000 for a current rate schedule and application for service.
Districts 12-13
The current monthly residential fee for the portion of The Villages south of SR 44 is $28.75 per month. Commercial customers can contact Customer Service Utilities at 352-750-0000 for a current rate schedule and an application for service.
Districts 1-11
The collection of sanitation is part of your contractual declaration of restrictions and is provided by the North Sumter County Utility Dependent District (NSCUDD), which owns Sumter Sanitation.
Sumter Sanitation contracts the service to Jacobs. NSCUDD has the authority and responsibility to amend its schedule of rates, fees, and charges from time to time to ensure the perpetuation of service.
Districts 12-13
The collection of sanitation is part of your contractual declaration of restrictions.
The fee for the sanitation services is included on the monthly amenity/water/sewer/irrigation bill mailed monthly.
Districts 1-11
Monthly bills are issued with specific due dates. Amounts not paid by the due date are subject to a 5% late charge as provided in the rate rule adopted by NSCUDD.
Districts 12-13
Monthly bills are issued with specific due dates. Amounts greater than $5 not paid by the due date are subject to a $5.50 late charge.
The bills remain in the name of the current property owner on file with the respective County Clerk’s office. The owner of a participating dwelling unit or commercial unit whose name appears on the real estate tax bill for the property is the responsible party for the sanitation fee. Bills can be mailed to any address requested by the owner.
The entire amenity/water/sewer/irrigation and sanitation bill can be set up for automatic draft, linked to existing bank accounts. The District cannot separate out the sanitation charge for an automatic debit service that is linked to existing bank accounts.
Yes, the sanitation fee, along with the amenity/water/sewer and irrigation fees, are year-round fees charged regardless of whether the property is occupied.
Districts 1-11
A $10 charge will be added to your utilities and amenities bill each time a bulk pickup is requested. Charges will apply for any scheduled pick-up not canceled a minimum of 24 hours in advance of the scheduled dates.
Please contact the service provider directly at 352-748-0109 to schedule pick-up of bulk items. Their office is open Monday through Friday 8am to 5pm (excluding holidays).
Districts 12-13
Yes, please call 352-750-0000 to schedule a bulk item pick-up.
Districts 1-11
Districts 12-13
You can view the Collection Schedule.
You can also call the VCDD Customer Service at 352-750-0000 to speak to a Customer Service Representative. Schedules are also available at the Customer Service Center located at 984 Old Mill Run.
Districts 1-11
All household garbage is collected twice a week. You can also view the Collection Schedule.
There will not be collection on certain scheduled holidays. To view these scheduled holidays, please visit the Holiday Collection Schedule:
If your regularly scheduled pickup day falls on a scheduled holiday, pick-up will occur on your next scheduled pick-up day unless otherwise noted on the schedule.
Districts 1-11
Place the bags at the end of your driveway, at the edge of the street. Bags must be placed for collection before 6am on your collection day or the night before. No garbage cans/bins are allowed – they will be disposed of with household trash.
Districts 12-13
Place the bags at the end of your driveway, at the edge of the street. Bags must be placed for collection before 6am on your collection day or the night before.
Garbage too big, bulky or heavy to fit in a normal trash bag is considered a “bulk item.” Bulk items should be scheduled for pick-up.
Bulk items include furniture, large household trash, pallets, homeowner-generated remodeling debris, bicycles, lawnmowers, mattresses, loose items in open boxes, toilets, carpeting, fencing, lumber, computers, and other electronic equipment.
Bulk items should be placed curbside and at least 3 feet away from your normal household garbage, mailboxes, utility poles, trees, gas or water meters, fire hydrants, cars, sprinkler heads, or anything else that collection equipment could damage, or come in contact with. Do not mix bulk items or appliances, or collection cannot take place.
Districts 1-11
There will be a $10 charge added to your utilities and amenities bill each time a bulk pickup is requested.
Districts 1-11
All waste, both household and yard waste, is collected on your 2 scheduled pick-up days – there is no separate day for yard waste.
You may use brown paper bags for the collection of lawn clippings and similar yard waste items and place them at the end of your driveway the night before, or before 6am the day of pickup. Tree limbs and branches may not exceed 5 feet in length. Please bundle and tie these items and place them at the end of your driveway. Trees cut down by contractors will not be collected and must be removed by the contractors.
Districts 12-13
Yard waste is collected at the same time and on the same day as your household trash.
Districts 1-11
Household sanitation collection processes have been streamlined – all household waste can be placed in the same bag, no need to sort.
Do not place household hazardous waste (flammables, paint, poisons, motor oil, etc.) with the household garbage. For information on hazardous material disposal, please see the contact information for your county below:
Garbage bags must be placed at the curb no sooner than 9pm the day before your scheduled pick-up and no later than 6am the day of pickup.
In some cases, garbage collection is delayed by the volume being collected on that day. If you are concerned that your home or street has been overlooked, please call:
The Villages Community Development Districts is moving ahead with its Advanced Metering Initiative for all water meters (residential and commercial/potable and irrigation). We are implementing Automated Meter Reading (AMR) technology, which is a method of using communication technology to read meters without having to access the meter, which is physically located in a meter box in the ground.
The District has chosen a system that uses a small radio transmitter that is connected to the water meter, which is known as the “end point”. The radio device collects a reading from the meter and transmits the reading to a collection/receiver device located in a vehicle that’s being driven through the community.
Village Center Community Development District, North Sumter County Utility Dependent District and the Wildwood Utility Dependent District have all approved the selection and implementation AMR technology, based on the Automated Meter Reading Pilot Study (2024) conducted by District Utilities, as supported by their Multi-Year Capital Improvement Plans.
AMR is a standard for utilities around the country. AMR meters allow for more accurate and faster collection of water usage readings than the current manual method, improve safety conditions for District staff as well as our Operations and Maintenance Contractor, Jacobs.
Currently, the meter readers must “touch read” at the physical meter box or open a meter box to obtain a reading. Introducing AMR as the standard for The Villages® community is one of the ways to better serve our customers.
AMR is a method of using advanced communications technology to read meters remotely. It reduces human errors and ensures that customers receive an accurate bill each month. Utilities use automated reads for billing purposes, however, the dials will still be visible on the meter, so you can read your own meter and confirm that our reading is accurate.
AMR increases privacy and convenience for our customers as it eliminates the need for a meter reader to enter our customers’ property each month to read the meter. Because AMR reduces costs and identifies potential theft, it also helps us keep rates as low as possible.
Installation is expected to begin in November 2024 and will be completed in a phased approach over the following 4 years, with replacement timing to be determined based on the individual utility, age, and brand of meters to be replaced.
The District-wide AMR program will replace the nearly 140,000 existing residential and commercial meters. AMR “drive by” radio transmission operates in compliance with Federal Communications Commission regulations to avoid interference with other electronic devices.
AMR meters come pretested along with test results directly from the manufacturer. The radio device is tested for accuracy during the meter collection process regularly.
Due to the high level of detail through the setup and installation process, there is no possibility of “accidentally” reading a neighbor’s meter with an AMR system. Each radio frequency device has a unique identification number, which is transmitted along with the meter reading. The unique number is compared to each account record to ensure a match.
Under our Neptune AMR technology solution, nearly all commercial and residential customers will receive a brand-new water meter and register, as well as a brand-new endpoint. This ensures accuracy of the meter and standardization of the specific technology across The Villages® community, with every residential meter being the exact same make and model versus the current system consisting of seven different brands and numerous models.
Residents will receive a post card in the mail in advance of installation advising them of the approximate time frame that contractor National Metering Services, Inc. will be working in their neighborhood.
Since water meters are located outside of the home in a right of way, residents will not need to be home for the replacement meter installation. There will be very minimal interruptions to water service during the meter replacement process.
All meters will be replaced to upgrade the meter to one capable of communicating with the AMR equipment, and as an extension of an existing program to replace aging meters as they reach the end of their life cycle.
NMS will place a “door knocker” on the residents home indicating that the meter replacement upgrade has been completed.
District-Owned Utilities approved the replacement of manual-read water meters with advanced meter reading technology in August 2024, following years of consideration, analysis, and planning. The new meters will more accurately capture actual water usage, so some customers may see a difference in consumption and their subsequent bill amount, due to the improved performance of the new meter.
The District selected Neptune AMR Technology, which will automate the District’s current manual meter reading process. With Advanced Metering, the District will be able to improve service and operational efficiency.
The Automated Meter Reading (AMR) system is made up of several “smart” components that communicate using radio frequency technology.
The meters and communication system are regulated to meet all federal communications, safety standards and codes.
There is no personal identifying information captured by the smart point or transmitted by the meter.
No, the District is covering the costs of the meters and their installation.
The District has prepared for the cost of this project as part of its 5 Year Capital Improvement Planning Process.
The installation project is being managed for the District by National Metering Services, Inc, out of their Clermont, Florida location. National Metering Services (NMS) is an advanced metering consulting firm, specializing in AMR and AMI evaluation, implementation, and optimization.
National Metering Services is responsible for the day-to-day management of the installation and will handle vendor coordination on behalf of the District. National Metering Services will have a project manager onsite and will be responsible for providing and installing the meters.
Installers working on the project will carry proper badge identification and have successfully completed a background check. The installers will not need to enter residential property, nor will they be asking for any form of payment from customers. National Metering Services installers are required to always wear uniforms and display identification badges. Their vehicles are also marked with the company name.
While replacement times will vary, replacing a meter should take no longer than 15 minutes for residential meters, during which the water will be shut-off for a portion of that time. The installation crew will make every effort to keep the interruption to your service to a minimum.
The District website will have the latest meter replacement schedule, however you will also receive a post card from National Metering Services approximately two weeks before your scheduled meter replacement date.
Ensure that your meter box is fully accessible and clear from any trees, shrubbery, plants and sod. Ensure that the entire box top is visible, and the lid is easily accessible.
National Metering Services will cut back vegetation, if required, to access the meter box. If the meter box is not readily accessible, National Metering Services nor the District are responsible for any damages to landscaping or property that must be removed, trimmed, cut or otherwise damages to allow for access to the meter box.
There will be no need to boil water after installation, but you may experience temporary air bubbles or discolored water. Please briefly run cold water to clear it up.
The installation team at National Metering Services has a toll-free customer contact line that is staffed 24/7. Please call them at 1-800-448-0009 with questions or concerns regarding your meter replacement.
The installation team at National Metering Services has a toll-free customer contact line that is staffed 24/7. Please call them at 1-800-448-0009 regarding any leaks. National Metering Services guarantees their work to be leak-free for 30 days after installation.
No, the radio transmission operates in compliance with FCC regulations to avoid interference with other electronic devices.
Yes. AMR improves accuracy. It will detect possible leaks faster and may allow us to notify you of problems before they become serious, and costly. It also eliminates the need for manually reading meters, except for periodical maintenance or replacement of system components, when needed.
This allows the District to be more efficient and save money by preventing recording errors, and minimizing wear and tear on the District’s automobile fleet.
Yes, the all-new meters have been tested and guaranteed accurate by the manufacturer, Neptune, in compliance with American Water Works Association (AWWA) accuracy standards.
Your new meter measures the amount of water used during the billing period by measuring how much water passes through the meter, which is the same measurement process as your old water meter.
New meters may register lower flows that your older meter might not have been able to capture, which means that although your bill may increase, your meter is now accurately recording your water consumption.
If you have an unexplained spike in your water usage or show continuous water flow, it may be an indication of a leak.
If you have questions regarding your water bill, please contact Utilities Customer Service at 352-750-0000 or Utilities@DistrictGov.org.
You may view The Villages Protected Species Wildlife Guide here.
To ensure your fishing experience is enjoyable, it is important to know the rules and regulations for fishing in The Villages.
The Village Community Development Districts and the state’s Water Management Districts oversee and manage many of the water bodies located throughout The Villages community. These water bodies serve several purposes for the community and also provide anglers fishable areas for their recreational enjoyment.
For Fishing Guidelines and a map of available fishing areas, please visit our Fishing page.
Please visit the links below for information from the Recreation & Parks Department:
Never feed alligators or swim/wade in water where alligators will be present, especially at dusk or night when they naturally feed. It is illegal to feed alligators. When humans feed alligators, it causes them to lose their natural fear of humans and to associate humans with food.
Do not allow dogs to swim or explore waters where alligators are present. If you have, any concerns or questions please contact District Property Management 352-753-4022.
Please contact District Property Management 352-753-4022.
There are 2,700 acres of wetlands in The Villages.
The wetlands provide a variety of natural functions essential to the thriving plants and wildlife in our community. Wetlands perform the same function for our ecosystem that kidneys do for our bodies - they filter and remove pollutants.
As water passes through a wetland, much of the pollution dissolved or suspended in the water is trapped by wetland plants and soils. They also hold and store large amounts of floodwaters that recharge the aquifer and prevent flood damage.
No, these areas are strictly regulated by permits and are closely monitored by environmental consultants to ensure permit compliance. Violations of environmental laws can lead to a broad
array of punishments, which may include criminal charges or fines that may range up to $10,000 per day per offense.
Please contact District Property Management at 352-753-4022.
Florida has a very broad Public Records Law. Most written communications to or from State and Local Officials regarding State or Local business are public records available to the public and media upon request.
To submit a digital request please click below:
Or, please forward requests to:
Jennifer Farlow, District Clerk
3571 Kiessel Road, The Villages, FL 32163
Jennifer.Farlow@DistrictGov.org
Phone No. (352) 751-3939 | Fax No. (352) 753-6430
Florida law prohibits the Board of Supervisors from communicating with residents about Deed Compliance or Architectural Review issues/cases.
To report any concerns, please submit a digital request or contact the Community Standards Department directly at: DeedCompliance@DistrictGov.org
Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.
